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Retail Charter Assistant

London

We are looking for an experienced assistant to support our London Charter team.

The Retail Charter Department is responsible for generating revenue through the sales and design of luxury charters all over the world. Working as part of a busy team, the retail charter assistant is responsible for the administrative support of the charter brokers; the responsibilities are detailed below. Working in a fast-paced sales environment the assistant learns various disciplines, including specific digital platforms in finance and marketing.

Duties

  • Assist with yacht selections, creating presentations and proposals using a variety of software programs (for soft and hard copies)
  • Researching and creating cruising itineraries
  • Creating material for client charter app
  • Organizing and updating client folders
  • Assist with all client/general correspondence
  • Maintaining client data on Customer Relationship Management (CRM) system and data mining
  • Creating marketing lists and generate stats from mailing campaigns
  • Monitor CRM enquiries for all brokers and assist brokers with ensuring the enquiry logs are all kept up to date
  • Provide administrative support for booked charters: contract preparation as required and assist with documents needed in preparation for, during and after the completion of a charter
  • Liaising with Central Agents and crew as and when required in preparation for charters
  • Work alongside the global retail charter assistant team on administrative tasks (i.e. website content updates, branded documents, special projects, etc.)
  • Assist with the updating of third party yacht information and activity in CRM
  • Create electronic presentations for third party listed yachts
  • Assist with booking of yacht visits/inspections
  • Assist with travel plans for the team as required (hotels, flights, transfers)
  • Potential to travel for yacht shows and team conferences
  • Submit/collate expenses for brokers
  • Researching and ordering client gifts
  • Assisting brokers with promoting and marketing of services through events and sponsorships
  • Assisting with basic IT support to the team
  • Maintaining the brokers’ calendars
  • Preparation of weekly brokerage news

Personal attributes and qualifications

Essential:

  • Be fluent in English, both written and spoken
  • Have a keen interest in a client focused industry
  • Have a strong attention to detail with a commitment to quality
  • Be proficient in Microsoft Word, Excel, PowerPoint, Adobe Pro and Outlook
  • Possess excellent written, verbal, and mathematical skills
  • Have personal travel experience and be willing to travel

Desirable:

  • Understand how to use CRM
  • Have experience in sailing / interest in yachting
  • Experience working with UHNWIs
  • Interest in marketing & social media

*Only candidates with legal status to work in the UK can be considered.

If you are a self-motivated, hardworking individual who enjoys the challenge of changing priorities and managing multiple tasks we would like to hear from you.

Apply for this role

Personal details
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