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Retail Charter Assistant

Miami

We are looking for an experienced assistant to support our Miami Charter team.

*Only candidates with legal status to work in the US can be considered.

The responsibilities will include, but are not limited to:

  • Creating presentations and proposals using a variety of software programs
  • Researching and creating cruising itineraries
  • Creating material for client charter app
  • Liaising with Central Agents and crew as and when required in preparation for charters
  • Creating marketing lists and generate stats from mailing campaigns
  • Organising and updating client folders
  • Maintaining client data on CRM system and data mining
  • Researching and ordering client gifts
  • Assisting brokers with the promoting and marketing of services through events and sponsorships
  • Assisting with basic IT support to the team
  • Potential to travel for yacht shows and team conferences
  • Maintaining the brokers’ calendars and assisting with documents needed in preparation for, during and after the completion of a charter
  • Provide administrative support for booked charters
  • Work alongside the global retail charter assistant team on administrative tasks (i.e. website content updates, branded documents, etc.)
  • Assist with preparation of yacht selections & presentations – hard and soft copies
  • Assist with all client/general correspondence
  • Monitor CRM enquiries for all brokers and assist brokers with ensuring the enquiry logs are all kept up to date
  • Assist with the updating of third party yacht information and activity in the Burgess Customer Relationship Management (CRM) system
  • Assist with contract preparation as required
  • Assist with booking of yacht visits/inspections
  • Collate and send out daily yacht and contact log
  • Create electronic presentations for third party listed yacht
  • Preparation of weekly brokerage news
  • Manage department office cars (servicing, insurance, tax, etc.)
  • Assist with travel plans as required (hotels, flights, transfers)
  • Submit/collate expenses for brokers

 

Secondary responsibilities:

  • Occasional reception cover
  • Stand and boat show cover as required, including occasional industry Open Days
  • Miscellaneous admin duties as required

 

The ideal candidate will:

  • Be fluent in English, both written and spoken
  • Have a minimum of two years of experience in an administrative support or yachting role
  • Have a keen interest in a client focused industry
  • Have a strong attention to detail with a commitment to quality
  • Be proficient in CRM, Microsoft Word, Excel, PowerPoint, Adobe Pro and Outlook
  • Possess excellent written, verbal and mathematical skills
  • Have personal travel experience and be willing to travel

If you are a self-motivated, hardworking individual who enjoys the challenge of changing priorities and managing multiple tasks we would like to hear from you.

Apply for this role

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