Miami
Brokerage Assistant
The brokerage department is looking to recruit a new team assistant for the Miami office.
*The role would be subject to USA Visa and work permit.
Main responsibilities:
- Assist with preparation of yacht selections & presentations – hard and soft copies
- Assist with all client/general correspondence
- Record all client activity in the Burgess Customer Relationship Management (CRM) system
- Monitor CRM enquiries for all brokers and assist brokers with ensuring the enquiry logs are all kept up to date
- Assist with contract preparation as required
- Assist with booking of yacht visits/inspections
- Collate and send out daily yacht and contact log
- Create electronic presentations for third party listed yachts
- Preparation of weekly brokerage news
- Manage department office cars (servicing, insurance, tax, etc.)
- Assist with travel plans as required (hotels, flights, transfers)
- Diary management; department movements
- Submit/collate expenses for brokers
Secondary responsibilities:
- Occasional reception cover
- Stand and Boat Show cover as required, including occasional industry Open Days
- Miscellaneous admin duties as required
Essential Skills and Personal Qualities:
- Fluent written and spoken English
- Strong IT skills (especially CRM, Outlook & MS Office including Excel)
- Highly organised
- Excellent communication and diplomacy skills, are able to communicate effectively at all levels (dealing with owners, captains and colleagues)
- Ability to prioritise, multi-task and work to tight deadlines and under pressure
- Keen eye for details and accuracy
- Confidentiality
- Good team player, but also able to act on own initiative
Desirable Skills:
- Knowledge of MS CRM and/or Adobe Photoshop
- Previous sales support experience
- Knowledge of yachting or luxury goods sector
