We are looking for an experienced assistant to support our Miami Charter team.
*Only candidates with legal status to work in the US can be considered.
The responsibilities will include, but are not limited to:
- Creating presentations and proposals using a variety of software programs
- Researching and creating cruising itineraries
- Creating material for client charter app
- Liaising with Central Agents and crew as and when required in preparation for charters
- Creating marketing lists and generate stats from mailing campaigns
- Organising and updating client folders
- Maintaining client data on CRM system and data mining
- Researching and ordering client gifts
- Assisting brokers with the promoting and marketing of services through events and sponsorships
- Assisting with basic IT support to the team
- Potential to travel for yacht shows and team conferences
- Maintaining the brokers’ calendars and assisting with documents needed in preparation for, during and after the completion of a charter
- Provide administrative support for booked charters
- Work alongside the global retail charter assistant team on administrative tasks (i.e. website content updates, branded documents, etc.)
- Assist with preparation of yacht selections & presentations – hard and soft copies
- Assist with all client/general correspondence
- Monitor CRM enquiries for all brokers and assist brokers with ensuring the enquiry logs are all kept up to date
- Assist with the updating of third party yacht information and activity in the Burgess Customer Relationship Management (CRM) system
- Assist with contract preparation as required
- Assist with booking of yacht visits/inspections
- Collate and send out daily yacht and contact log
- Create electronic presentations for third party listed yacht
- Preparation of weekly brokerage news
- Manage department office cars (servicing, insurance, tax, etc.)
- Assist with travel plans as required (hotels, flights, transfers)
- Submit/collate expenses for brokers
Secondary responsibilities:
- Occasional reception cover
- Stand and boat show cover as required, including occasional industry Open Days
- Miscellaneous admin duties as required
The ideal candidate will:
- Be fluent in English, both written and spoken
- Have a minimum of two years of experience in an administrative support or yachting role
- Have a keen interest in a client focused industry
- Have a strong attention to detail with a commitment to quality
- Be proficient in CRM, Microsoft Word, Excel, PowerPoint, Adobe Pro and Outlook
- Possess excellent written, verbal and mathematical skills
- Have personal travel experience and be willing to travel
If you are a self-motivated, hardworking individual who enjoys the challenge of changing priorities and managing multiple tasks we would like to hear from you.