Chief of Staff - Brokerage
Overview
Burgess is a leading global superyacht brokerage business serving a clientele of ultra-high net worth individuals. Since 1975, the company has gained an enviable reputation for success based on unbiased and honest advice, specialist expertise and top-quality working practices. The company provides a full range of yachting services including the sale and purchase, charter management, operational management, new construction, crew employment and insurance.
The role
The Chief of Staff position plays a key role in the smooth running and success of the Brokerage department. They will run many of the day-to-day brokerage management activities and be responsible for some line management of brokers* and support staff. The successful candidate is expected to have excellent understanding of brokerage and to be highly organised, driven and efficient.
*Note: The seniority of the role and extent of responsibilities (including line management) will depend on the successful candidate’s experience. This role could become a ‘Deputy HOD’ role with the right experience.
Responsibilities
- Responsible for the direct line management, training, and performance management of the Sales Brokers and some of the support team.
- Developing, implementing, a revised structure of the Brokerage support team to optimise performance and efficiency.
- Accountable for the accurate recording and comprehensive reporting on all brokerage sales updates and departmental activity.
- Responsible for designing and implementing processes to ensure brokerage data is correctly, appropriately, and securely captured and maintained in all systems.
- Supporting the central project team on the successful implementation and adoption of the Phoenix system across the brokerage department.
- Working with the Brokerage Marketing Executive in the execution of the full brokerage marketing plan and related campaigns.
- Working with the relevant team in the detailed planning and execution of brokerage-focused events.
- Overseeing department events, such as brokerage conferences.
- Monitoring of broker KPIs.
- Allocation of tasks to ‘brokerage sales desks’ and monitoring of these.
- Project management of new initiatives in the department.
- Identifying ways to improve efficiency and significant input into the annual brokerage strategy and budget planning.
- Responsible for any contracts to third parties i.e. listings sites, data feeds, AI integrations
Personal attributes and qualifications
Essential qualifications
- Brokerage experience – minimum 5 years
- Or experience in a parallel industry – minimum 5 years
Experience and ability
- Highly motivated and results driven
- Excellent understanding of the yachting industry and brokerage market
- Skilled communicator, professional and friendly demeanor
- Self-starter and ability to take initiative
- Ability to manage teams and groups
- Team player
- Excellent problem-solving skills
- Forward thinking, proactive and energetic
- Strong attention to detail
- Microsoft Office including: Word, Excel, PowerPoint, Adobe Acrobat and CRM systems
- Ability to manipulate data via Excel, experience of pivot tables and other data analysis tools is preferred
- Fluent in spoken and written English
- Eligible to live and work in the UK and resident within commuting distance of the London office.
*Only candidates with legal status to work in the UK can be considered.
Burgess is an equal opportunity employer and will happily consider candidates from all backgrounds who are able to demonstrate the required personal and professional qualities for this role.
