Crew Services Administrator

You will be part of the Crew Management Team, working closely with:
 

• Crew Managers (London & Monaco)
• Crew Payroll Administrator
• Crew Recruitment Team
• Yacht Managers & Yacht Management Assistants (YMAs)
• Safety & Security Team
• Accounts Manager & Accounts Assistants
• Burgess Crew Services (Guernsey)

This role requires strong organisational skills, a collaborative mindset, and the ability to act as a key link between multiple teams and departments.
 

Key Responsibilities

Crew Administration & Payroll
 

• Administer crew employment and payroll processes for Burgess-managed yachts, in collaboration with Burgess Crew Services (BCS), ensuring all documentation is prepared accurately and on time.
• Review and verify crew documentation and certificates; ensure that the certificates are uploaded to Burgess Manage (in-house ISM database).
• Prepare and issue Seafarer Employment Agreements (SEAs), Employment Agreements, and other relevant documentation (eg confidentiality agreements, vaccination records, crew handbook).
• Assist yachts with monthly salary processing, pushing the payroll through the process, and ensuring funding request letters are issued and processed – chase as required.
• Prepare other employment-related correspondence, such as mortgage application letters and termination letters.
• Act as a conduit between YMAs and BCS to ensure a smooth transition of crew payroll and employment paperwork to BCS, while remaining available to answer queries and resolve issues.

Database & Systems Management
 

• Maintain expertise in crew-related modules of Burgess Manage (crew leave planner, payroll, personnel records) and act as a first point of contact for related queries from onboard crew, internal staff, and BCS.
• Update Nigel/Phoenix (Burgess CRM software) with relevant client and industry data.

Team Support & Collaboration
 

• Provide holiday cover for the Crew Team and YMAs.
• Support social media campaigns as part of the Crew Team.
• Contribute to the continuous improvement of crew services processes

 

Person Specification

Essential
 

• Genuine interest in Seafarer human resources.
• Ability to work independently and take initiative while being a strong team player.
• Proficient in Microsoft Office (particularly Excel at an intermediate level).
• Excellent written and verbal communication skills in English.
• High numeracy skills and strong attention to detail.
• Ability to adapt communication style to suit different audiences and situations, demonstrating tact and fairness.
• Strong organisational skills with the ability to manage multiple priorities.
• Creative thinking and problem-solving skills.
• A good sense of humour.
• Eagerness to learn and develop professionally.

Desirable
 

• CIPD qualification.
• Previous experience as yacht crew.
• Experience working with high-net-worth individuals.

Note: No prior knowledge of yachting is required. However, familiarity with the industry will be advantageous.

*Only candidates with legal status to work in the UK can be considered.

Burgess is an equal opportunity employer and will happily consider candidates from all backgrounds who are able to demonstrate the required personal and professional qualities for this role.