Retail Charter Assistant

The Role

Founded in 1975, Burgess is the super yacht industry leader renowned for its professional yachting services. The company guides clients through every aspect of the yachting experience, including charter, sale and purchase, and management. Reporting to the Retail Charter Brokers, you will assist them in their daily duties, helping to coordinate the logistics of client charters and be their main point of contact. This is primarily a sales support role.
 

Responsibilities

Assistance/support to the New York based Retail Charter brokers with duties including the following:
 

Duties

 

• Preparing yacht presentations and proposals for client enquiries
• Search for available yachts according to enquiry criteria and liaise with Central Agents, gathering general information on yacht availability, to report for Broker’s consideration
• Research and create client-friendly bespoke cruising itineraries for potential and booked charters using dedicated software and/or PowerPoint
• Assist with charter agreements preparation and all accompanying paperwork as required
• Ability to calculate charter figures (commission rates, discounts, charter expenses…) accurately from data provided by Broker and enter into our system
• Instruct Finance department on incoming and outgoing client funds and payments
• Provide administrative support for booked charters, assisting with documents needed in preparation for, during and after the completion of a charter
• Create and manage material for client charter app
• Maintain database with up-to-date client details including regular updating of general contact information, addresses and notes
• Record new enquiries and clients into the database and ensure the enquiry logs are all kept up to date in the system
• Create marketing lists for Brokers’ e-mailings
• Organise and update client folders
• Manage Broker’s calendar and stay on top of any due dates regarding the charter process and create shared calendar reminders (payments for charters due…)
• Research, order and coordinate pre and post charter client gifts
• Assist Brokers with business development; regularly research and data mine for potential clients
• Work alongside the global Retail Charter Assistant team on administrative tasks (i.e. website content updates, special ad-hoc projects, etc.)
• Potential to travel for yacht shows and assist with booking of yacht visits/inspections
• Collate information for department news
• Maintain the Brokers’ calendar for any planned events or meetings and assist with the promoting and marketing of services through company events and sponsorships when appropriate
• Assist with domestic and international travel plans as required (hotels, flights, transfers)
• Compile and organise Broker’s monthly expenses for Finance Department
• Assist with all client/general correspondence and with any other task reasonably required (basic IT support to the team…)
• Handle phone calls from company and industry colleagues in Broker’s absence

Attributes

The successful candidate should be able to demonstrate the following skills:

Skills

• High attention to detail, and conscientiousness to record information accurately
• Strong organisational and time-management skills
• First-rate communication and diplomacy skills
• A proven ability to use Microsoft Office products to an advanced level
• Good level of numeracy
• Effect problem solving and multitasking abilities
• Experience working with multiple template formats

Essential

• Capability to work independently and take initiative but also be a complete team player
• Excellent level of written and spoken English (a second language would be appreciated)
• Ability to prioritise and complete tasks on deadline
• Ability to maintain confidentiality
• A good sense of humor
• Calm, confident and professional
• Pro-active and forward thinking
• Current Passport
• Working hours are 9.00am to 5.30pm Mondays to Fridays. Applicants may be required to stay later in the office and sometimes work on weekends due to boat shows and events.

Desirable

• Graduate or 1 – 2 years of experience in a support or administrative type role for a busy sales team
• Experience working in sales or customer service for luxury brands or in industries that require interaction with high-net-worth properties or individuals

Please aim to accompany your application with a cover letter.

This opportunity is in our New York office - applicants must be willing to commute to and from the office each day.

*Only candidates with legal status to work in the US can be considered.