Business Support Administrator

We are looking for someone to support the Yacht Management department in day-to-day operations as well as coordinate and support activities within the department on a global level.

Job Purpose

The primary purpose of this role is to support Head of Department and Yacht Management Business Operations Manager in day-to-day operations as well as coordinate and support activities within the department on a global level.

Functional Responsibilities

General Department Administration

  • Data collection, analysis and reporting to Head of Department and Business Operations Manager
  • Providing administrative support including but not limited to completion of various Company processes, maintaining accurate records, draft letters, correspondence, memos, charts, documents, tables, graphs, and plans as requested
  • Manage agenda, prepare supporting information, maintaining records and action points of department meetings
  • Coordinate the regular update of existing and new information by YM/A’s across relevant databases including but not limited to NIGEL, SharePoint, BM and management platforms as required, adhering to the wider group IT policy
  • Administer and assist with various platforms including but not limited to NIGEL our in house CRM system and various Microsoft applications. Provide assistance, training and support to the department
  • Serve as a point of contact for internal and external enquiries, redirecting them appropriately
  • Maintain all department information, confidential and secure, including adherence to relevant GDPR, cyber and relevant policies
  • Coordinate with Yacht Management Business Operations Manager on internal announcements, HR inductions and department familiarisations
  • Coordinate new business onboarding handover to management team and assist with the invoicing system and document control
  • Coordinate and assist with new and current business KYC/AML requirements and supplier requests
  • Assist in coordinating internal and external meetings, including scheduling, room setup, and preparation of documentation
  • Assist with diary and travel management, managing calendars, ensuring appointments and deadlines are effectively managed. Coordinate scheduling conflicts and prioritise appointments as necessary
  • Where requested, provide Yacht Management Assistance cover with support of lead YMA
  • Any other task that is reasonably requested


  • Assist with the preparation of proposals and agreements for presentation to potential clients
  • Assist with new and current business documentation
  • Provide various financial reports and comparisons for the new and managed fleet such as budget comparisons and reports
  • Assist with arranging for agreements, undertakings and other documentation to be executed on behalf of Burgess
  • Conduct initial review of agreements, undertakings and documentation from clients and coordinate response from senior members of team as relevant
  • Maintaining the website content in conjunction with Burgess marketing department
  • Developing Yacht Management marketing to improve client interest and clarity whilst optimising cross department marketing and information sharing


Personal attributes and qualifications

Essential qualifications

  • Good IT skills; able to use MS Office products to intermediate level
  • Skilled at organization and administration of office work
  • Numerate
  • Fluent in spoken and written English
  • Attention to detail, conscientiousness and capable of recording information accurately
  • Able to work independently and take initiative where necessary
  • Willing and able to make a distinctive contribution to the work of the Yacht Management team
  • Able to solve problems, balance priorities and manage time
  • Absolute discretion
  • Able to communicate with people at all levels and from many different cultures
  • Good sense of humour

Desirable qualifications

  • Degree or diploma in business administration
  • Industry experience – off and/or onshore

Experience and ability

  • Self-motivated with a good understanding of the industry
  • Skilled communicator, professional and friendly demeanour
  • Competent at problem solving
  • Eligible to live and work in the UK and resident within commuting distance of the London office
Apply for this role
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