Retail Charter Assistant

The Retail Charter department is responsible for generating revenue through the sales and design of luxury charters all over the world. Working as part of a busy team, the Retail Charter Assistant is responsible for the administrative support of the charter brokers; the responsibilities are detailed below. Working in a fast-paced sales environment the assistant learns various disciplines, including specific digital platforms in finance and marketing.

Duties

• Assist with yacht selections, creating presentations and proposals using a variety of software programs (for soft and hard copies)
• Researching and creating cruising itineraries
• Creating material for client charter app
• Organizing and updating client folders
• Assist with all client/general correspondence
• Maintaining client data on Customer Relationship Management (CRM) system and data mining
• Creating marketing lists and generate stats from mailing campaigns
• Monitor CRM enquiries for all brokers and assist brokers with ensuring the enquiry logs are all kept up to date
• Provide administrative support for booked charters: contract preparation as required and assist with documents needed in preparation for, during and after the completion of a charter
• Liaising with Central Agents and crew as and when required in preparation for charters
• Work alongside the global retail charter assistant team on administrative tasks (i.e. website content updates, branded documents, special projects, etc.)
• Assist with the updating of third party yacht information and activity in CRM
• Create electronic presentations for third party listed yachts
• Assist with booking of yacht visits/inspections
• Assist with travel plans for the team as required (hotels, flights, transfers)
• Potential to travel for yacht shows and team conferences
• Submit/collate expenses for brokers
• Researching and ordering client gifts
• Assisting brokers with promoting and marketing of services through events and sponsorships
• Assisting with basic IT support to the team
• Maintaining the brokers’ calendars
• Preparation of weekly brokerage news

Personal attributes and qualifications

Essential:

• Be fluent in English, both written and spoken
• Have a keen interest in a client focused industry
• Have a strong attention to detail with a commitment to quality
• Be proficient in Microsoft Word, Excel, PowerPoint, Adobe Pro and Outlook
• Possess excellent written, verbal, and mathematical skills
• Have personal travel experience and be willing to travel

Desirable:

• Understand how to use CRM
• Have experience in sailing / interest in yachting
• Experience working with UHNWIs
• Interest in marketing & social media

*Only candidates with legal status to work in the US can be considered.

If you are a self-motivated, hardworking individual who enjoys the challenge of changing priorities and managing multiple tasks we would like to hear from you.